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fwcs recommends VoIP

Switching to VoIP can make your business more productive, accessible to customers and flexible, and also greatly reduce your phone bill.

VoIP, short for Voice over Internet Protocol, lets you make phone calls using a computer network such as your Local Area Network or the Internet instead of the traditional, more expensive phone system. VoIP - sometimes referred to as IP telephony - also allows you to integrate your company's phone handling more closely with your other business data and communications media such as your website.

VoIP has one compelling advantage - cheaper calls.

Traditional phone calls work by allocating an entire phone line to each call. With VoIP, voice data is compressed and transmitted over a computer network. This means VoIP uses up to 90% less bandwidth than a traditional phone call and is consequently more cost effective and more efficient.

Phone companies are already using the technology to carry international calls. Currently 6% of international traffic is internet-based. According to a recent research report this will be up to 75% by 2007 (Frost & Sullivan). In fact if you use a cheap, long distance telephone service, you're probably already using IP telephony without knowing it.

VoIP is helping the phone companies save money, and by introducing a VoIP phone system on your own computer networks, you could do so too.

For any business, the immediate benefits can be:

  • Cheaper external calls
    You can make long-distance and international calls for the price of a local call.
  • Free internal calls to all parts of your company that share a computer network. With a Virtual Private Network (VPN) in place you can speak to connected colleagues at different branches or on the road for free.

But cheaper calls are not the only advantage

    • Simpler infrastructure
      With VoIP on your network you no longer need separate cabling for your telephone system.
    • Scalability
      Traditional PBX (Private Branch Exchange) based phone systems come in many size ranges and it may be necessary periodically to scrap existing systems and replace hardware; this is not the case with VoIP systems.
    • Reduced operating costs
      Because a VoIP exchange is based on software rather than hardware, it is easier to alter and maintain.
    • Improved productivity
      VoIP treats voice as if it were any other kind of data, so users can attach documents to voice messages or participate in virtual meetings using shared data and videoconferencing.
    • Connect to customers
      By adding a 'click to talk' button to its website, a VoIP-enabled enterprise can put web users in touch with its customer service personnel.
    • Dependable call management
      Voice-related services, like follow-me roaming, caller-ID, call forwarding and broadcast messaging, become simpler to maintain and can be updated as needed by your employees.
    • Flexibility
      A Virtual Private Network (VPN) is an allocated amount of bandwidth on the public Internet where public access is prevented through encryption. If your company has its own VPN and combines it with VoIP, you can set up a fully functioning office anywhere there is a broadband connection. Green-field sites can be up and running in minutes not weeks.


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E-mail support@fwcs.co.uk
Fax (44) 1923 397 343
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Bushey, Herts WD23 2HD, UK
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